+86 0755-82593248
sales@recodadvr.com
Language
Email Us
Client Software
Client Software
DVR and Body Camera
DVR and Body Camera
1

Why can't I log in when I log in to the client software?

1) Check whether the server software is turned on

2) Whether the network connection is smooth

3) Whether the server IP address is correct

4) Is the server port correct?

5) Whether the user name and password are established

+ -
2

Why is the added device not online or in the list?

1) Is the added device number correct?

2) Whether the device is associated with the user group

3) Whether the device network connection (4G dial-up, WIFI, network cable plug-in) is smooth

4) The address1 column in the server configuration file is not configured or the configuration is not the local network card address

+ -
3

Can't watch the video on online devices?

1) Whether the camera on the device is connected, whether there is a local image

2) Whether the client's network status is normal (the network speed is too slow, which will cause delay)

3) Whether to open the preview correctly (double-click the channel under the device)

4) The URL1 column in the server-side configuration file is not configured or the configuration is not the device-side reporting server-side address

5) Computer graphics card 3D acceleration is not turned on

6) Computer firewall intercepts video data

7) To check whether the video stream of the device and the client are encrypted, it needs a one-to-one correspondence (consult the manufacturer)


+ -
4

Can't achieve positioning on the map?

1) Whether the GPS module exists

2) Whether the GPS antenna on the device is connected (too weak signal will prolong the positioning time)

3) Whether the GPS antenna is indoors or blocked and isolated by objects

4) Whether to set "Subscribe to GPS" on the client.

5) Whether the device opens the GPS positioning function


+ -
5

Google Maps cannot be displayed or cannot be used

1) If you need to use a VPN network for access in mainland China

2) Whether the inspection network outside mainland China is normal

3) Check whether the IE browser version is too low or the control JavaScript and VBScript are not turned on

4) Check whether the google map file in Resources map gmap under the client software directory is damaged or deleted

+ -
6

Why can't the location of multiple vehicles be displayed on the map?

1) Whether it is in "electronic map" mode

2) Whether the "multi-vehicle" mode is selected in the lower right corner of the map

3) Whether to tick in front of the equipment to be located

4) The device has been successfully positioned, but it cannot be displayed on the same screen. You can zoom out the map to display the positioning situation

+ -
7

Why doesn't the pan/tilt control respond?

1) Whether there is a PTZ installed on the front end

2) Does the device software version support PTZ function?

3) Whether the PTZ RS485 converter and the three devices are correctly wired

4) Whether the RS485 converter is active.

5) Whether the PTZ setting is correct (protocol, bit rate, address)

6) Whether the power supply of the PTZ is abnormal (insufficient voltage and power)

+ -
8

The video playback (with no sound during playback) cannot be performed?

1) Whether the selected video file path and type are correct

2) Are there any video files in the selected time period?

3) There is no sound when playing, and the video file has audio, whether to check the recording

4) Whether the recording equipment has a microphone module and the function is normal

+ -
9

There is no sound during voice intercom?

1) Whether the connection between the PC terminal and the equipment terminal is correct

2) Whether the MIC on the PC side and the device side are working properly

3) Whether the sound card driver and external speakers are installed on the PC

+ -
10

How many video stream windows can the client access at the same time?

The current number of split screens is 1-100 optional.

+ -
11

When using the client to preview the video, switch the video resolution of the law enforcement recorder, the client preview window appears with green stripes or the client crashes?

Because of the inconsistency in the processing and encoding of video streams with different definitions, it can be solved by closing the preview video and reopening it, or by upgrading the latest client software to solve the phenomenon of flashback and screen blur.

+ -
1

How long can a 32G BWC record video?

It needs to be calculated according to the environment's light, video definition, code stream and video compression format.

+ -
2

Does the infrared of BWC need to be turned on manually or automatically?

In the setting menu, you can select the mode of the infrared function, there are closed and open, the default is to open automatically according to the surrounding environment light intensity (note: the open state of the Android machine is the long open state, and the ambient light is automatically detected).


+ -
3

Does the face recognition function support automatic detection of the face information of the subject during recording?

The bwc of the Android system has an automatic detection function. After opening the face recognition software, it will automatically detect all the faces in the lens. When it matches the blacklist in the database, an alarm will be issued. Ambarella BWC needs to automatically upload photos to the server background for matching. If it is found to be a member of the blacklist, it will send an alarm in the PC client software.

+ -
4

The face information has been uploaded, but the reason for not calling the police during face recognition.

If the device uses a wide-angle camera, you need to switch to a normal non-wide-angle camera or contact our company to customize the camera.

+ -
5

How many lists can the blacklist database of face recognition hold at most? How fast is the detection?

Theoretically, there is no upper limit and it is stored in the background database, but it will be downloaded to the BWC before use. The memory of the BWC is 32G, calculated with the size of a blacklist of 3M, it can store up to 10,000 copies.

Detection speed: 1:1000 can be completed in 0.1s 1:10000 can be completed in 0.5s.

+ -
6

Can Recoda's BWC connect to a third-party non-Recoda CMS backend system? Or is it possible to access the BWC of a third-party platform?

Need to contact US to evaluate the difficulty of the integration

+ -
7

Is it possible to change the memory size of the BWC device?

According to the BWC model, if you do not see the memory card slot, it means that the model does not support replacing the memory card.

+ -
8

M510 can't connect to wifi?

Check whether the wifi broadcast is retrieved. If the wifi can be retrieved, you need to check whether the wifi is 2.4ghz. M510 does not support 5G signal wifi

+ -
9

How to solve the problem that M507/507s cannot read data when connected to a computer?

The M507/507s uses a data cable to connect to the computer. You need to make sure that it is plugged in properly. If it is not plugged in, the data cannot be read and can only be charged.

+ -
10

When the computer is running the host computer software, it prompts that the mfc100u.dll file is missing, how to solve it?

It can be solved by downloading the missing files in the browser and placing them in the specified system directory. You can also visit the video tutorial section in http://122.51.14.217/downloadIndex# to download and view the detailed solution steps.

+ -
11

What is the effect of the pre-recording function and the post-recording function?

If the pre-recording function is turned on and the pre-recording time is 30s, the video will start to be recorded after the power is turned on. After the time is more than 30 seconds, it will continue to record and continuously cover the video 30 seconds ago. When the video button is pressed, it will be pressed The first 30 seconds are also recorded in the recorded video. The Post recording function is to continue recording for 30 seconds after pressing the stop recording button.

+ -
12

M510 cannot be connected to the host computer software or cannot be charged?

The data cable needs to be good and connected correctly. Note that the M510 machine has two mini USB ports. The upper part of the body is the charging port, and the lower part of the body is the AV port for connecting an external camera. , Only connect the charging port to communicate and charge normally.

+ -
Products
Contact Us
+86 0755-82593248
3F, Sixth Plant, Tangzhong Industrial Park, Hengnan Road, Gushu, Xixiang Town, Baoan District, Shenzhen City, Guangdong, China
3F, Sixth Plant, Tangzhong Industrial Park, Hengnan Road, Gushu, Xixiang Town, Baoan District, Shenzhen City, Guangdong, China
sales@recodadvr.com
+86 0755-82593248